10 ways to earn points
Points on every order, plus bonuses for signing up, birthdays, newsletter sign-ups, referrals and social follows.
Awarded on fulfilment, reversed on a cancellation or refund
Loyalty & Rewards
Cosmo's Shopify loyalty program: points, rewards and VIP tiers
Reward customers with points or store credit for orders and nine other actions. VIP tiers multiply what they earn, and they redeem for discounts, free shipping, store credit or gift cards.
Included in Premium and Elite, from $11.99/month. 7-day free trial.
How it works
How does a Shopify loyalty program work in Cosmo?
Customers earn for orders and actions, climb VIP tiers that boost what they earn, and spend points on the rewards you set.
VIP tiers
Up to 10 tiers, reached through what customers earn. Each tier can multiply order points and pay a bonus on arrival. Tiers never drop.
Members see their tier and progress in the launcher
5 reward types to redeem
Customers redeem for a discount code, percentage off, free shipping, store credit or a gift card. You set what each costs.
Rewards expire after 90 days; custom expiry on Elite
Also included
What else comes with the loyalty program?
All part of Loyalty & Rewards on Premium and Elite. Switch on only what you need.
Points or store credit, your choice
Run on points, or as cashback paid into Shopify store credit. Rename points to fit your brand.
Rewards launcher and account tab
A floating button opens balance, tier, rewards, referrals and history on any page. You set its colours, icon and position.
Points on product and cart pages
Widgets show what a product or cart will earn before checkout, and how much more to add when a minimum applies.
Thank-you page and checkout
The thank-you page shows points earned and any new tier. On Shopify Plus, points can be redeemed in checkout.
Members and loyalty analytics
Look up any member, adjust points with a note, and track points issued, redemption rate and top referrers.
FAQ
Questions about Shopify loyalty programs
Anything else? Email info@cosmoinfotech.com and it goes straight to the developer.
Which plan includes the loyalty program?
Premium ($11.99 a month) and Elite ($19.99 a month). Lite ($4.99 a month) includes Customer Account only. Elite adds a Rewards tab inside the customer account, custom reward expiry and points expiry after inactivity.
How do customers earn loyalty points?
Customers earn on every order (a fixed amount, a percentage of the order, or an amount per dollar spent), with optional bonuses for a first order and for products or collections you pick. They also earn for creating an account, completing their profile, adding a birthday, joining your newsletter, referring a friend and following you on Instagram, Facebook, TikTok, X or YouTube. Order points land when the order is fulfilled, on the subtotal after discounts, and are reversed on a cancellation or refund.
When do customers earn points, and what happens on a refund?
Order points are awarded when the order is fulfilled, calculated on the subtotal after discounts and excluding shipping and tax. If the order is cancelled or refunded, the points it earned are reversed. Points for actions such as signing up, a birthday or a referral are awarded when that action happens.
What rewards can customers redeem their points for?
Customers spend points on a fixed-amount discount code, a percentage-off code, free shipping, store credit or a Shopify gift card. You set what each reward costs and the minimum to redeem. Rewards expire after 90 days; Elite sets custom expiry and points expiry after inactivity.
How do VIP tiers work?
Create up to 10 VIP tiers that customers reach through what they earn over time. Each tier can multiply the points earned on orders and pay a one-time bonus on arrival, and a member's tier never drops.
Can I run loyalty as cashback instead of points?
Yes. Loyalty & Rewards runs in one of two modes: points that customers redeem for discount codes, free shipping, store credit or gift cards, or store credit (cashback) paid straight into the customer's Shopify store credit balance, which they spend at checkout.
How does the referral program work?
Each member gets a referral link. When a referred friend places their first qualifying order, both the friend and the member who referred them are rewarded. Customers can't refer themselves.
Can customers redeem points at checkout?
Yes, on Shopify Plus: customers can redeem points directly in checkout when the program runs on points. After purchase, the thank-you page shows what the order earned and any VIP tier the customer just reached.
Start a loyalty program on your Shopify store
Loyalty & Rewards is included in Premium and Elite, from $11.99 a month, with a 7-day free trial.
Start your 7-day free trial - Free to install, Cancel anytime.