Custom sign-up form
Your own registration form, with custom fields and a phone number with country code.
Answers are saved to the customer in Shopify
How the custom sign-up form worksFeatures · Customer accounts + loyalty
Cosmo features for Shopify customer accounts and loyalty rewards
Cosmo is a Shopify app with two modules. Customer Account replaces Shopify's default customer account page with a branded self-service portal for order tracking, cancellation, reorder, saved carts and store credit. Loyalty & Rewards runs a loyalty program on points or cashback, with referrals, VIP tiers and rewards.
Start your 7-day free trial — Free to install, Cancel anytime.
All features
What does Cosmo actually include?
Customer Account is included in every plan. Order Editing and Loyalty & Rewards come with Premium and Elite. Switch between them to see every feature each one adds.
Every plan · from $4.99/month
What does Cosmo add to Shopify customer accounts?
Customer Account replaces Shopify's default account page with a branded self-service portal that runs inside your theme. Shoppers track, edit, cancel and reorder orders, manage their profile and addresses, keep a saved cart and see their store credit, without emailing you. You decide which features are on, how the portal looks and which tabs appear.
Profile, addresses and custom fields
Shoppers edit their details and addresses; custom fields are saved as Shopify metafields.
Stored as Shopify metafields
How profile and custom fields work
Branding, tabs and navigation
Match your store's look, and rename, reorder, hide or add account tabs.
No theme code
How design, tabs and navigation work
Self-service order cancellation
Shoppers cancel eligible orders, refunded to the original payment, to store credit or not at all.
Refunds apply to paid orders
How self-service cancellation works
One-click reorder
A "Buy it again" button puts a past order back in the cart in one click.
Solves: friction on repeat orders
How one-click reorder works
Order tracking
Every order's status and tracking link, right on the shopper's account page.
Solves: order-status emails
How order tracking works
Store credit balance
The shopper's Shopify store credit balance, shown on their account dashboard.
Reads Shopify store credit
Saved cart
Items saved from the cart stay on the account, from one device to the next.
Solves: carts lost between devices
Account analytics
Visitors, sign-ups, reorders, reorder revenue and cancellations, in Shopify admin.
In Shopify admin
Plans
Which plans include Customer Account?
Every plan: Lite, Premium and Elite, from $4.99/month, with a 7-day free trial.
Premium and Elite · from $11.99/month
Can customers edit their own Shopify orders with Cosmo?
Order Editing lets shoppers fix an order themselves from their account page, until it ships, instead of emailing you. They can change items and quantities, add products from your store, and update the shipping address, email or phone, then review the new total before saving.
Customers edit their own orders
Shoppers change an order from their account page, without emailing you.
Change items, quantities and products
Change quantities, remove an item or add products from your store.
Update address, email and phone
Fix the shipping address, email or phone before the order ships.
Merchant controls and time limits
You choose what shoppers can change, and for how long.
Plans
Which plans include Order Editing?
Premium and Elite, from $11.99/month, with a 7-day free trial.
Premium and Elite · from $11.99/month
How does Cosmo's Shopify loyalty program work?
Loyalty & Rewards is a points and rewards program built into Cosmo. Customers earn points, or store credit if you prefer cashback, for orders and nine other actions, climb VIP tiers that multiply what they earn, and redeem for discounts, free shipping, store credit or gift cards. It appears in a floating rewards launcher, on product and cart pages, on the thank-you page and, on Shopify Plus, inside checkout.
10 ways to earn points
Points for orders, sign-ups, birthdays, referrals, newsletter sign-ups and social follows.
Order points land when the order is fulfilled, on the subtotal after discounts, and are reversed on a cancellation or refund
See every way to earn points
Referrals that reward both sides
Every member gets a referral link. When a friend places their first qualifying order, both of them are rewarded.
No self-referrals
How the referral program works
Points or store credit, your choice
Run the program on points, or as cashback paid into Shopify store credit.
Store-credit mode uses Shopify's native store credit
Points vs store credit, compared
VIP tiers
Up to 10 VIP tiers that multiply points on orders and pay a bonus on arrival.
Members see their tier and progress in the launcher
How VIP tiers work
5 reward types to redeem
Discount codes, free shipping, store credit or a Shopify gift card.
Rewards expire after 90 days; Elite sets custom expiry and points expiry after inactivity
How redeeming points works
Rewards launcher and account tab
A floating rewards button on every page with the balance, tier, rewards and referral link.
Account-page Rewards tab included in Elite
How the rewards launcher works
Points on product and cart pages
Widgets show what a product or the whole cart will earn before checkout.
Guests see a prompt to sign in and earn
How points show on product and cart pages
Thank-you page and checkout
The thank-you page shows the points earned; on Shopify Plus, points redeem in checkout.
Checkout redemption: Shopify Plus, points mode
How the thank-you and checkout blocks work
Members and loyalty analytics
Look up any member, adjust their points and track the program's analytics.
In Shopify admin
How members and analytics workPlans
Which plans include Loyalty & Rewards?
Premium and Elite, from $11.99/month, with a 7-day free trial.
FAQ
Questions about Shopify customer accounts and loyalty rewards
Anything not answered here goes to info@cosmoinfotech.com, and it reaches the developer who builds Cosmo.
What can shoppers do in their Shopify customer account with Cosmo?
Customer Account replaces Shopify's default account page with a branded self-service portal that runs inside your theme. Shoppers track, edit, cancel and reorder orders, manage their profile and addresses, keep a saved cart and see their store credit, without emailing you. You decide which features are on, how the portal looks and which tabs appear.
How do customers earn loyalty points?
Customers earn on every order (a fixed amount, a percentage of the order, or an amount per dollar spent), with optional bonuses for a first order and for products or collections you pick. They also earn for creating an account, completing their profile, adding a birthday, joining your newsletter, referring a friend and following you on Instagram, Facebook, TikTok, X or YouTube. Order points land when the order is fulfilled, on the subtotal after discounts, and are reversed on a cancellation or refund.
Can I run loyalty as cashback instead of points?
Yes. Loyalty & Rewards runs in one of two modes: points that customers redeem for discount codes, free shipping, store credit or gift cards, or store credit (cashback) paid straight into the customer's Shopify store credit balance, which they spend at checkout.
How does the referral program work?
Each member gets a referral link. When a referred friend places their first qualifying order, both the friend and the member who referred them are rewarded. Customers can't refer themselves.
What rewards can customers redeem their points for?
Customers spend points on a fixed-amount discount code, a percentage-off code, free shipping, store credit or a Shopify gift card. You set what each reward costs and the minimum to redeem. Rewards expire after 90 days; Elite sets custom expiry and points expiry after inactivity.
How do VIP tiers work?
Create up to 10 VIP tiers that customers reach through what they earn over time. Each tier can multiply the points earned on orders and pay a one-time bonus on arrival, and a member's tier never drops.
Can customers redeem points at checkout?
Yes, on Shopify Plus: customers can redeem points directly in checkout when the program runs on points. After purchase, the thank-you page shows what the order earned and any VIP tier the customer just reached.
Which plan includes the loyalty program?
Premium ($11.99 a month) and Elite ($19.99 a month). Lite ($4.99 a month) includes Customer Account only. Elite adds a Rewards tab inside the customer account, custom reward expiry and points expiry after inactivity.
Add Cosmo to your store
Install Cosmo from the Shopify App Store and set it up in 4 guided steps — no theme code and no developer. Every store gets a 7-day free trial, on any plan.
Start your 7-day free trial - Free to install, Cancel anytime.