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Loyalty & Rewards · Cashback

Cosmo cashback rewards: loyalty paid as Shopify store credit

Cosmo's Loyalty & Rewards can run as cashback instead of points. Every reward a customer earns, for orders and for actions like signing up or referring a friend, is paid straight into their Shopify store credit balance, and they spend it at checkout like any other credit. There are no points to convert and no reward to redeem.

Included in Premium and Elite, from $11.99/month. 7-day free trial.

Placeholder graphic standing in for a screenshot of the Loyalty & Rewards points and store credit program modes.

How it works

How does a Shopify cashback rewards program work?

Customers earn store credit instead of points, it lands in their Shopify store credit balance, and VIP tiers can multiply what they earn on orders.

  • Customers earn store credit

    On every order, as a percentage of the order subtotal, a fixed amount per order, or an amount per dollar spent. You can also pay credit for signing up, a birthday, joining your newsletter, referring a friend and following you on social media.

    Order credit lands when the order is fulfilled

  • It lands in Shopify store credit

    Each reward is issued as Shopify's native store credit, so the balance shows on the customer's account and applies at checkout like any other credit. There are no points to convert and no reward to redeem.

    Uses Shopify's native store credit

  • VIP tiers multiply it

    VIP tiers work in cashback mode too. Each tier can multiply what customers earn on orders and pay a one-time bonus on arrival, and a member's tier never drops.

    Up to 10 tiers

Points or cashback

What's the difference between points and cashback?

You pick one mode for the whole program. Everything else, from the ways to earn to the launcher, works the same in both.

  • How customers spend it

    Points are spent on a discount code, a percentage-off code, free shipping, store credit or a Shopify gift card. Cashback is already store credit, so customers spend it at checkout with nothing to redeem.

  • The same earning rules and tiers

    Both modes use the same 10 ways to earn, the same VIP tiers and the same rewards launcher. What changes is what a customer holds: a points balance, or money in store credit.

  • Your currency, or your brand's

    Points can be renamed to fit your brand. Cashback is paid in money, in your store's currency.

  • Expiry

    Each cashback credit expires 90 days after it is issued by default. On Elite you set your own expiry.

  • Redeeming in checkout

    Redeeming points directly in checkout is a points-mode feature, on Shopify Plus. In cashback mode there is nothing to redeem: the credit applies at checkout on its own.

  • Switching later

    Changing mode changes how customers earn from then on. Existing point balances are not converted; they stay, and stay redeemable.

FAQ

Questions about cashback loyalty on Shopify

Anything not answered here goes to info@cosmoinfotech.com, and it reaches the developer who builds Cosmo.

Can I run loyalty as cashback instead of points?

Yes. Loyalty & Rewards runs in one of two modes: points that customers redeem for discount codes, free shipping, store credit or gift cards, or store credit (cashback) paid straight into the customer's Shopify store credit balance, which they spend at checkout.

Does cashback use Shopify's native store credit?

Yes. In cashback mode every reward is issued as Shopify's native store credit, so the balance appears in the customer's account and applies at checkout like any other store credit. There is no separate wallet to reconcile.

How much cashback do customers earn on an order?

You decide. Order cashback can be a percentage of the order subtotal, a fixed amount per order, or an amount per dollar spent. It is calculated on the subtotal after discounts, excluding shipping and tax, and VIP tiers can multiply it.

Can I switch from points to cashback later?

Yes. Switching changes how customers earn from that point on. Existing point balances are not converted into credit: they stay on the customer's account and can still be redeemed.

Can customers redeem points at checkout?

Yes, on Shopify Plus: customers can redeem points directly in checkout when the program runs on points. After purchase, the thank-you page shows what the order earned and any VIP tier the customer just reached.

Which plan includes the loyalty program?

Premium ($11.99 a month) and Elite ($19.99 a month). Lite ($4.99 a month) includes Customer Account only. Elite adds a Rewards tab inside the customer account, custom reward expiry and points expiry after inactivity.

Pay your loyalty rewards as store credit

Install Cosmo from the Shopify App Store and run Loyalty & Rewards as cashback. Included in Premium and Elite, from $11.99 a month, with one 7-day free trial per store.

Start your 7-day free trial - Free to install, Cancel anytime.